Enable the “Confirm before sending” setting in Gmail If you wait until you’ve had time to cool down, you can send a better response that may help solve the problem instead of creating a bigger one. If the situation requires a response, never send that response in the heat of anger. In the end, angry emails never have good consequences. In a few hours, come back and look at it, and see if it still seems reasonable to you. So, make it a rule: whenever you’re feeling upset and you write out an email, save it in drafts. However, when you’re feeling angry and defensive is never the time to hit the send button. In the moment, you may feel perfectly justified in responding unkindly to an email from an angry customer, or sending a rant off to your boss. Wait before sending emotionally charged emails This allows you to get fast feedback on important emails. When you’re working in a CRM, like Copper, you can easily tag a team member in a comment and get their opinion of your email draft: But when you’re in doubt about sending an email, especially when it deals with a sensitive subject, you should trust your team to have your back. Of course, not every email will need a sign-off from a teammate. When it comes to important emails to your customers and clients, you may want to get some help to see if the email comes off as too abrupt, if your point is clear, or if the tone is appropriate. That’s when it’s time to rely on your teammates to help you. Sometimes, you really do need to get a second opinion. That way, you’ll avoid sending the wrong thing to the wrong person.Īlso, when you make it a habit to open your attachments before sending, you’ll be more likely to realize when you’ve forgotten to attach a file. To avoid this, take a few extra seconds before you send your email to open any links or attachments that you’ve included. Have you ever sent a broken link to a prospect? What about sending the wrong attachment to a client?Įven worse, what about forgetting to include an attachment at all? Open any links or attachments you included Whether you’re writing sales emails, an email to your boss, or really any other kind of email, Grammarly is the way to go. If you purchase the premium version, Grammarly can also tell you if you’re being impolite, overusing certain words, being insensitive, or if your sentences are unclear. In the free version, you can see grammar, spelling, and punctuation errors, as well as sentences with unnecessary words.
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